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Where can I find product sizing information?Sizes are listed as an option on the product page. They range from small to XXL. They're pretty normal U.S. sizes, e.g., a medium hoodie will tend to fit someone around 5' 9" and 165lbs. To note: Grey and Pink Hoodies are 50% cotton, whereas the black hoodies are 80% cotton. Therefore, expect more shrinkage after washing and drying the black hoodies.
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How do I take care of the products?· Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat. · Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt. · Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look. · Denim: Denim should be washed with cold or warm water, inside out. If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry and iron on high heat. · Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners. · Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary. · Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary. · Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric. · Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment. · Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat. · Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).
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How do unsubscribe from your email list?Super easy. Every email we send you includes an unsubscribe link.
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The item I want is out of stock. What do I do now?If your item is out of stock, you can do two things: First, click the heart icon to add the item to your personal wishlist. This makes it easy for you to come back at a later date to check on the item's inventory status. Second, shoot us a message and we can give you a rough idea of when the item is back in stock.
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I want return my purchase. What do I do?Exact procedure to come!
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Can I exchange an order instead of returning it?Absolutely. Stand-by for instructions.
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How long does it take to get a refund?We're figuring that out. Stand-by for more details.
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I would like to return a gift that was sent to me. How do I do that?Stand-by. We're figuring this part out.
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What is the status of my order?We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. You'll have a tracking number and an estimated time of delivery. Any questions, please don't hesitate to contact us.
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Where are your products shipped from?We ship from our home base here in Wauna, WA. Basically Gig Harbor. It's near Seattle. Lotta trees.
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Can you ship internationally or process international credit cards?Not yet! We're gonna work on that as we grow!
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How long will it take me to get my order?Timeline: We receive your order within seconds of your purchase. Then, it's gonna be 1 - 2 days to process. After which, we will ship USPS First Class which will get your stuff to your door within 3 - 5 business days.
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How can I check the status of my orderWithin 1 - 2 days of placing your order, we'll print out your order slip and send it off via USPS. This will trigger an email with a tracking number with an estimated delivery date. As soon as your order is delivered, you'll receive another email notification. If at any point you have any questions, please use the contact form to get a hold of us. We'll get back to you ASAP.
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Can I cancel or change my order?You sure can. Stand-by for more details on how to do so.
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I received the wrong goods, what do I do?Our bad! Get a hold of us through the contact link and we're gonna make it more than right!
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